Last update: 22/06/2016 15:40

Sometimes Customer Service Sucks

Here's an exchange I got lately with AVS4YOU (what I like in their name is the '4YOU' part!)

Be warned!

Pat:
---

I am trying to activate my software but it says that I have installed the
software over several computers, which is indeed true.

But in fact, the other computers where the software got installed were broken.

Here I am trying to install the software on my brand new machine. What must I do?

Pat Boens

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AVS4YOU support team:
--------------------

Dear Pat,

Please note! As AVS4YOU software is licensed on a per-computer basis, you'll
need to purchase a separate UNLIMITED or 1-YEAR license for every new computer
you want to install the programs on. According to AVS upgrade policy, as our
subscriber, you can buy an Unlimited Subscription with the 20 USD reduction.

Please follow this link to AVS4YOU registration page to receive the discount.

Best regards

===============================================================================


Pat:
---
	
I am not going to buy another license: the other computers are NOT in use
anymore ... they're "broken" (well, they do not start anymore). With Amazon's
Kindle it is possible to unregister devices; isn't there such a possibility with
AVS?

Pat

===============================================================================

AVS4YOU support team:
--------------------

We would like to draw your attention to the official license agreement which you
should accept or reject while installing AVS programms. Note that if you reject
the agreement the installation process will stop. If you accept the agreement
and continue with the installation process it means that you agree with all the
conditions of the license policy.
 
Thank you for your understanding.
 
If you need any assistance regarding AVS software feel free to contact us.
 
Best regards

===============================================================================

Pat:
---

OK. That is going to be the end of the line for me using your software. And this
will also be made public for other persons to consider.

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